At Top Grade Tutors, we prioritise respecting and protecting the privacy of our students, their families, and visitors to our website. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information.

Information Collection and Use

We collect and process the following types of personal information:

• Contact Information: Includes names, addresses, email addresses ([email protected]), and phone numbers (020 8150 3602), which we gather during enrollment or via contact forms on our website.

• Student Information: Details about students such as their age, educational level, preferred subjects, and other relevant information necessary for providing tailored educational services.

• Payment Information: Necessary data for processing payments securely, including credit/debit card details, security codes, and billing addresses.

Use of Personal Information

The personal information we collect is used for the following purposes:

• Educational Services: To provide personalized tutoring, develop learning plans, and support students based on their individual needs.

• Communication: To keep students and parents informed about our services, updates, events, and essential notices.

• Enrollment and Administration: To manage enrollments, maintain user accounts, and handle administrative duties associated with our services.

• Payment Processing: To manage and process payments for our services efficiently.

• Service Improvement: To analyze how our services are used and to enhance the quality of our educational offerings.

Sharing of Personal Information

We are committed to not selling, trading, or otherwise transferring your personal data to unrelated third parties. However, we may share information in limited circumstances:

• Third-Party Service Providers: Information may be shared with trusted third parties who assist us in operating our business and servicing you, provided they adhere to confidentiality agreements.

• Legal Compliance: We may disclose information when legally required and to protect our rights, your safety, or the safety of others.

Data Security

We implement robust security measures to ensure the safety of your personal information. While no internet transmission is completely secure, we strive to use commercially acceptable means to protect your data.

Your Rights and Choices

You have specific rights regarding the personal information we hold, including the ability to:

• Access and update your personal data.
• Withdraw consent for data processing where applicable.
• Request deletion of your data, consistent with legal and contractual obligations.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices. It is essential to keep your information current, and we ask that you notify us of any changes to your personal data.

Third-Party Links

Our website may include links to third-party sites. We do not control these external sites and are not responsible for their privacy practices or content.

Technical Data

We collect technical data via Google Analytics, including your IP address, browser type, referral URLs, and usage patterns, to improve our website and services.

Promotional Offers

We may use your contact information to send promotional materials about new services and offers. You have the right to opt-out of these communications at any time.

Cookies

We use cookies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Disclosures of Your Personal Data

We may share your data with trusted third parties who help us provide our services, like payment processors and technical service providers, ensuring they comply with strict data protection laws.

YOUR LEGAL RIGHTS

You have legal rights under applicable data protection laws, including access to, correction, erasure, restriction, objection, and portability of your personal data.

Contacting Us

For any questions or to exercise your rights, contact us at [email protected] or call 020 8150 3602.